TriMark Marlinn

Territory Sales Rep Territory Sales Rep
Customer Service Rep Customer Service Rep

Territory Sales Rep

Position Summary/Objective
The Territory Sales Representative will prospect, penetrate, and maintain existing business in the Central/Southern Illinois territory,  utilizing strategic and consultative selling tactics to maximize sales and profits of foodservice products and services.  The TSR is to act as a vested business partner of our valued customers through innovative, creative, and appropriate recommendations of solutions to meet the fiscal and business objectives they have. 
Essential Functions & Responsibilities
  • Build strong relationships with customers, vendors, and organizational staff that promotes loyalty, collaboration, and increased revenue between customers and the company
  • Maintain and increase revenue of existing business
  • Secure new accounts in assigned territory
  • Ascertain customer needs through observation and listening and recommend appropriate solutions
  • Be a strategic and innovative partner to customers
  • Take orders from customers and enter into system or place with customer service
  • Establish and attend regular meetings with customers
  • Utilize vendors, manufacturers, and internal resources to best meet customer needs
  • Remain current on product knowledge through attendance of sales meetings, vendor trainings, reading industry related publications, and participating in industry related professional organizations which may take place on an evening or weekend
  • Sell preferred vendors at all possible times
  • Committed to growth in understanding of foodservice industry
  • Address customer issues with customer service, credit, warehouse, or other company personnel or vendors when necessary in a professional and prompt manner
  • Collect customer payments when necessary
  • Other duties as assigned
Competencies, Skills and Abilities
  • Passionate about all aspects of selling
  • Excellent sales & customer service attitude
  • Ability to sell consultatively
  • Excellent prospecting and closing abilities
  • Strong negotiating skills with ability to overcome objections
  • Proven success in building long-term and growing relationships with customers, vendors, and co-workers
  • Thorough follow-up and problem-solving skills
  • Good business acumen
  • Intermediate to advanced proficiency with MS Word, Excel, & Outlook
  • Demonstrated aptitude with mobile devices
  • Excellent communications skills both written and oral
  • Strong interpersonal skills; ability to work collaboratively with others
  • Strong time management & organizational skills
  • Strong sense of ownership
  • Ability to take initiative
  • Ability to work independently
  • Maintain professional appearance and presence
  • Knowledgeable about foodservice industry
  • Valid driver’s license with a clean driving record with reliable transportation
  • Due to customer schedules, need to be flexible in working evenings or weekends if necessary
  • Understanding of integrated systems
  • Proficiency with order entry system (AS400, AutoQuotes, JDE)
Education & Experience
Essential Education:
  • High School Diploma
Preferred Education:
  • Bachelor’s Degree in Business, Marketing, or related field or Culinary Degree
Essential Experience: 
  • 2 years business- sales experience. Equipment sales experience is a plus!
  • 2 years industry related experience
Preferred Experience:
  • 5 years sales experience in foodservice/hospitality management and/or foodservice sales
  • Experience in a distribution environment
An Equal Opportunity/Affirmative Action Minority/Female/Veteran/Disability, Employer

Customer Service Rep

Position Summary/Objective
The Customer Service and Sales Support Team member will provide customer service and sales support to sales representatives and other personnel involved in sales.
Essential Functions & Responsibilities
  • Timely and accurate processing of incoming orders and quotation requests via phone, fax, or email
  • Respond to various customer requests in a timely and effective manner, ensuring a high level of customer satisfaction
  • Support internal sales representatives, including maintaining customer base, setting up order guides and pricing, order entry, quoting, monitoring back order and lost business reports, sample requests, and training
  • Focus on improving lines per order and increasing profit margin
  • Provide support to other internal departments as necessary
  • Establish and maintain strong positive customer relationships
    • provide courteous and efficient servicing of customer requests
    • learn key contacts
    • ask for the order
    • follow up on purchases and address any customer service issues
  • Will be a key inside contact for our customer base and prospects
  • Respond to customer literature request including, product information, tracking information, and proof of delivery
  • Manage plan for weekly/monthly outbound calls to assigned customers/sales reps to build relationships and orders
  • Achieve and maintain high level of product knowledge through product training, reading written materials, and utilizing resources/tools available for support
  • Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits
  • Communicate with all internal departments – Credit, Warehouse, Purchasing – to ensure customers’ requirements are met or exceeded
  • Determine customer requirements and expectations in order to recommend specific product solutions via research
  • Provide showroom coverage and back-up while other department personnel are on vacation
  • Foster positive relations and communications, and conduct oneself in a professional manner with customers, vendors, co-workers, and management.
  • Minimal travel may be required from time to time
  • Other duties as assigned
Competencies, Skills and Abilities
  • Superior customer service attitude with unwavering commitment to the customer, team, and Company
  • Clear, concise, and genuine phone presence
  • Excellent communication skills, both verbal and written
  • Excellent interpersonal skills
  • Outstanding problem solving skills
  • Intermediate math skills
  • Ability to prioritize and multi-task in a fast-paced and demanding environment
  • Sales minded with winning attitude and proven success in developing long term relationships with current account base and new business opportunities
  • Strong organizational skills
  • Highly motivated and self-directed
  • Results oriented team player with a committed effort to meet goal numbers
  • High attention to detail
  • Strong working knowledge of MS Word, Excel, and Outlook and MS Operating system
  • Strong professional work ethic
  • Working knowledge of AS400 system
  • Working knowledge of Auto-Quotes system
  • UPS Worldship preferred but not required
An Equal Opportunity/Affirmative Action Minority/Female/Veteran/Disability, Employer