Return Policy in Response to COVID-19:
TriMark will not accept any returns on disaster related products such as chest freezers, cleaning supplies, or sanitizing agents. As a reminder, all perishable and consumable items (including food and disposables) remain as final sale & nonreturnable per our return policy below.
Need to return merchandise?
Before returning your items, please read our policy and instructions below.
For items that we regularly stock, unless specified below, TriMark customers may return items within 30 days of receipt if the items are unused with all original packaging; accessories and parts included. For stocked smallwares, there is no charge. For stocked equipment, the original charge for freight, and/or delivery fees is non-refundable. Returns requiring TriMark Fleet Pick-Up may incur additional charges.
For special ordered items*, please contact TriMark as manufacturer terms for returns may vary. Upon approval, TriMark will credit you for the purchase of the returned items less a 30% restocking fee for smallwares (inclusive of packaging, handling & freight), or a 20% restocking fee for equipment plus freight charges as identified by the Original Freight Charge**.
Exceptions may apply if TriMark made an error in processing your order.
Returns made within 30 days will be refunded via original method of payment. Purchases by check will be refunded via check after verification of payment by our bank.
Final Sale & Non-returnable Items:
- COVID-19 Disaster Products (chest freezers, cleaning supplies, & sanitizing agents)
- Perishable and Consumable Items (including food and disposables)
- Consignment / Demo / Closeout
- Clearance / Scratch & Dent
- ‘Special, Only 1 at this Price’
- Used Items
- Special Order* / 1900
- Custom Items
- Products sold in aeroslor cans
- Products that contain flammable liquid
Commercial & Home Use Policy:
Manufacturer warranties may only cover commercial use for products. Use of items in non-commercial environments may void warranties. The right is reserved to deny a sale or shipment for residential usage; if this occurs, you will be notified as soon as possible.
All balances on special order items, and opening orders, must be paid in full prior to delivery or within 30 days, whichever occurs first. Storage fees are 2% of order cost per month after the first 30 days.
Delivery & Installation:
Installation and delivery are not included unless specified on your order. Basic charges do not include lifting over counters and railings, or removal of appliances being replaced. If you choose not to have us deliver your equipment, we will not be responsible for any physical damage after it has left our premises. We gladly give free assistance loading any equipment into your vehicle, but we will not be responsible for any damage to you, your possessions, or your vehicle during the process. Inspect all items carefully before leaving our facility.