Do you enjoy a fast-paced, high-energy, and team-oriented work environment? Would you enjoy getting a sneak peek behind the scenes of the food service industry? Do you like partnering with others to find creative solutions? Do you consider yourself to be detail oriented and highly organized? Are you well versed in the ways of superior customer service? If so, then our Client Success Specialist/Inside Support, working with our National Accounts Team may be an excellent fit for you!
New team members complete a comprehensive three-week training program which introduces them to the world of food service distribution. During training new hires are given the skills and information necessary to thrive in this exciting industry! You will be given hands on experience with the products used in restaurants and food service establishments every day. Following basic training, you will be assigned a mentor to guide you through your continued training with TriMark. We are dedicated to the growth and success of each team member and we will enroll you in our Employee Growth Program to continue developing you as a professional within the industry!
You will be assigned to a single customer or a group of TriMark account partners which you will support on a daily basis. Each member of the team is dedicated to providing superior service and support to all accounts, customers and the national accounts team. This crucial position is focused on building relationships and establishing a positive rapport with each customer and understands the importance of active listening. Attention to detail and follow through is a must as our we are committed to going the extra mile to ensure the customer receives excellent service on every interaction.
You will assist customers in selecting products, finding solutions, placing orders, tracking deliveries and more.
With the assistance of the National Accounts Manager, you will be empowered to make solution-oriented business decisions regarding product selection, quotes, logistics, returns and credits.
You will use creative problem-solving skills to identify appropriate solutions for each customer and situation.
You will become a fully-knowledgeable expert on our product lines in order to explain features, benefits and technical aspects of products to our internal and external customers (you will participate in a nationally recognized, three-week training program after hire).
Our Client Success Specialist/Inside Support team members:
· Are assigned one or multiple chain accounts and are the main point of contact for the customer; therefore, they are able to build relationships with customers by fulfilling day to day requests including researching product information;
· Recommend and quote products;
· Place orders;
· Track and manage various projects; and,
· Help our customers find the best solution to their problem.