Career Opportunity Application

Position: Service Manager

TriMark USA is one of the nation's largest providers of design and build services, equipment and supplies to the foodservice industry. TriMark offers operators an unrivaled level of customized service by combining the hands-on support and local market knowledge of a strong, regional supplier with the purchasing strength, industry expertise, and delivery capabilities of a national company. We partner with our customers, which include national chains, independent restaurants, healthcare facilities, K-12 and universities, entertainment venues, and many other segments, providing tailored solutions and essential products to operate with greater efficiency and realize better bottom line results. Our aim every day is to serve with excellence, meeting the needs of foodservice professionals so they can achieve their culinary vision.

ISI Commercial Refrigeration, LLC., a subsidiary of TriMark Strategic, began in 1965 as a two-person operation; since then we have grown into one of the Southwest's largest restaurant equipment distributors. Headquartered in Lewisville, Texas, we staff over 120 foodservice equipment experts in 4 major metropolitan areas and provide exceptional service. We've built our business one satisfied customer at a time. By providing precisely what they need, when and where they need it, we've earned their trust - and their continued business. Our range of product offerings and services continues to expand, and we now offer a full spectrum of commercial foodservice equipment, in addition to our extensive service and parts capabilities. From an individual piece of equipment, to a complete, turn-key installation, we are prepared to provide the level of professional expertise that we have acquired over our 40 year history.

The Service Manager is responsible for planning, organizing, and controlling non-installation service operations. This position is also responsible for organizing activities and assigned jobs accordingly to the staff including staffing.

Essential Functions & Responsibilities

- Supervise all employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors and problems

- Determine training needs and assist the Director of Service Operations in developing a training and development program and develop career paths for further advancement for all positions

- Maintain communication with service technicians, managing performance issues

- Keep the service technicians focused on the customer requirements as the purpose of the entire department, maintaining continuous communication with all technicians regarding the productivity of the department

- Manage, inspect, and inventory technicians personal tools, uniform, and tool purchase program

- Collaborate with customers for repairs and maintenance

- Maintain inventory control and oversee budget and revenue goals

- Ensure all safety documentation is current to adhere to safety policies and procedures

- Participate in the hiring/training of new staff and plan for developmental training sessions

- Motivate staff to make an effective and efficient team

- Develop call tracking and overtime reports through Whiteout and ExponentHR

- Manage labor hours for accuracy and biweekly payroll approval

- Manage and review call back reports and work orders

- Hold regular (at least quarterly/monthly) service/safety meetings with field service staff

- Manage, issue and control petty cash

- Perform annual performance reviews with field staff

- Perform periodic (quarterly/bi-annual) truck inventories including company provided and personal tools inventory to ensure cleanliness, organization, and damage

- Monitor GPS system to ensure technicians are at assigned locations, conducting unsafe driving, and/or emergency alerts such as hard breaking, etc.

- Assist with new service vehicle selection and outfit (accessories)

- Perform other related duties as required and assigned

Competencies, Skills and Abilities

- Must be self-motivated, resourceful, detail-oriented, and energetic

- Ability to work independently as well as thrive in a team-oriented environment

- Ability to multi-task and to accurately follow instructions

- Understand and support the confidential nature of the position and all related functions

- Ability to identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills

- Exceptional work ethic with a focus on achieving goals and targets in a timely and complete manner

- Highly developed organizational skills and ability to prioritize, plan, and execute

- Possess outstanding written, verbal, and interpersonal skills

- Must be able to work weekends

- Ability to travel

Education & Experience

- Associates degree (or higher) in HVACR or 5+ years relative experience as a manager or higher in the service department of a HVACR or commercial foodservice industry company

- 10 years’ demonstrated success as a Service Technician in HVACR or preferably in the commercial food equipment service industry with

- 5+ years being in a management/supervisory experience

- Experience in dispatch systems and knowledge of service/installation department software

- Proficient computer skills in Microsoft Office (Excel, Word, Outlook) and the ability to learn other internal software as needed

TriMark Strategic offers a competitive salary along with a comprehensive benefits package including Medical, Dental and Vision Insurance, Disability Insurance, 401(k) plan with a matching contribution, Flexible Spending Account, PTO, Paid Company Holidays, Tuition Reimbursement and more.

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