Career Opportunity Application

Position: Refrigeration Service Technician-Houston, TX

TriMark USA is one of the nation's largest providers of design and build services, equipment and supplies to the foodservice industry. TriMark offers operators an unrivaled level of customized service by combining the hands-on support and local market knowledge of a strong, regional supplier with the purchasing strength, industry expertise, and delivery capabilities of a national company. We partner with our customers, which include national chains, independent restaurants, healthcare facilities, K-12 and universities, entertainment venues, and many other segments, providing tailored solutions and essential products to operate with greater efficiency and realize better bottom line results. Our aim every day is to serve with excellence, meeting the needs of foodservice professionals so they can achieve their culinary vision.

ISI Commercial Refrigeration, LLC., a subsidiary of TriMark Strategic, began in 1965 as a two-person operation; since then we have grown into one of the Southwest's largest restaurant equipment distributors. Headquartered in Lewisville, Texas, we staff over 120 foodservice equipment experts in 4 major metropolitan areas and provide exceptional service. We've built our business one satisfied customer at a time. By providing precisely what they need, when and where they need it, we've earned their trust - and their continued business. Our range of product offerings and services continues to expand, and we now offer a full spectrum of commercial foodservice equipment, in addition to our extensive service and parts capabilities. From an individual piece of equipment, to a complete, turn-key installation, we are prepared to provide the level of professional expertise that we have acquired over our 40 year history.


The ISI Refrigeration Service Technician is responsible for service, repair, and installation of foodservice equipment at the customer’s location. Position requires an employee who is comfortable frequently interacting with customers.
Essential Functions & Responsibilities

  • Work on leased and billable service customers equipment independently (COD Calls)
  • Perform intermediate-level equipment and accessory installations
  • Complete on-site repair and maintenance limited to: standard kitchen equipment and simple ice machines (no work performed on specialized equipment) on full on-call rotation
  • Run intermediate troubleshooting and test tasks
  • Survey safety devices and equipment on a regular basis
  • Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service
  • Conduct installation, servicing, and repair of food service equipment
  • Inspect food service equipment for the purpose of ensuring safety
  • Identify necessary repairs and provides ongoing preventative maintenance
  • Request equipment, parts, and supplies for the purpose of maintaining inventory level and ensure that necessary tools are available to complete the necessary repair/installation
  • Inform management regarding intermediate procedures and/or status of work orders for the purpose of providing information for decision making, taking appropriate actions, and/or complying with health and safety regulations
  • Callback percentages expected to be less than 7%
  • Maintain and take periodic inventory of parts, materials and components as directed; variance expected to be 2% or less
  • Produce timely and detailed service reports to accurately reflect service call conditions via assigned tablet
  • Reach out to higher level Service Techs for troubleshooting or general assistance, periodically
  • Use field automation systems (i.e. tablets, cell phones, etc.)
  • Operate vehicles in a safe manner
  • Read and interpret equipment manuals to perform required maintenance and service
  • Use appropriate personal protective equipment (PPE)
  • Provide professional service and customer support during reactive service calls/PM’s/installs with clients/customers
  • Comprehend customer’s requirements, builds positive relationships, and takes appropriate actions
  • Perform other related duties as required and assigned
 Competencies, Skills and Abilities
  • Advanced communication skills with the ability to converse with customers and all level management at various locations
  • Must be highly motivated and able to work independently
  • Ability to multi-task and help in other jobs as needed
  • Excellent phone etiquette, verbal, written, and interpersonal skills
  • Able to confidently present information to groups of customers when needed
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Must have good penmanship, neat, and proficient with paperwork
  • Ability to troubleshoot, test, repair and, service foodservice equipment
  • Ability to travel constantly (80% of the time) and to longer distances when necessary
 Education & Experience
  • High School diploma or equivalent
  • 2-3 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment
  • Successful completion of an accredited Technical/Trade school preferred with a minimum of one year hands on experience in commercial refrigeration
  • EPA certifications of Level 1 & 2 minimum; universal preferred
  • Intermediate computer skills

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