TriMark Gill Marketing

Project Manager - TriMark Gill Group (Crofton, MD)
Customer Service Representative - TriMark Gill Marketing (Phoenix, AZ)
Inside Sales Representative - TriMark Gill Marketing (Phoenix, AZ)
Senior Staff Accountant - TriMark Gill Marketing (Phoenix, AZ)
Desktop Support Technician - TriMark Gill Marketing (Phoenix, AZ)

Project Manager

TriMark Gill Group, a division of TriMark USA, the country's largest restaurant equipment supply company, is in search of a talented and enthusiastic Project Manager to join our team at our Crofton, MD location. This location specializes in the new construction and renovations of high-end restaurants and corporate dining facilities throughout the Mid-Atlantic region.

The person who fills this position will be responsible for the management of construction projects from start to finish. To include the following:
  • Review the project scope and construction documents
  • Preparation of Submittals
  • Field coordination and review of mechanical, electrical and plumbing requirements throughout the construction process
  • Review and approve purchase orders
  • Management of project schedules to ensure they are delivered on time.
  • Managing and monitoring costs for work while maintaining or improving target margins
  • Preparation and negotiation of change orders
  • Coordination of installation services with sub-contractors
  • Tracking project deliverables
  • Manage project closeout
Applicants should have a minimum of three years of experience working as a Construction Project Manager, with experience managing food service venue build outs preferred. Degree in construction management preferred. Applicants must be proficient with reading floor plans and shop drawings. Must have excellent communication skills, good organizational and multitasking skills, the ability to work with internal and external customers, and strong computer skills.


Customer Service Representative

Position Summary/Objective
 
The Customer Service team member will provide and deliver professional, helpful and a high level of quality assistance before, during and after the customer's requirements are met. Provide sales support to the sales staff with day to day operations.
 
Essential Functions & Responsibilities
  • Respond to various customer requests in a timely and effective manner, ensuring a high level of customer satisfaction.  Establish and maintain strong positive customer relationships.
  • Support internal sales representatives, including maintaining customer base, order entry and weekly updates on regional installations.
  • Send in Gill PO’s to the factory and confirm receipt.
  • Verify Order Acknowledgments from factory for pricing verification against the Gill Purchase Order.
  • Obtain an estimated ship date and/or tracking # and email customer with this information (set us aside from the competitor)
  • Keep accurate record of all jobs from date of purchase to delivery acceptance.
  • Keep up to date on tracking spreadsheets for GSA Advantage and GSA Global Supply orders – these are time sensitive orders and will result in a negative rating to the company if not kept current, daily.
  • Handle warranty claims and assist with service issues/guidance before and after warranty has expired.
  • Responsible for handling freight claims and returns.
  • Respond to customer information request/inquiries including, mailing of TriMark catalogs, tracking information, and proof of delivery.
  • Achieve and maintain high level of product knowledge through product training, reading written materials, and utilizing resources/tools available for support.
  • Foster positive relations and communications, and conduct oneself in a professional manner with customers, vendors, co-workers, and management.
  • Provide coverage and back-up for other regions while personnel are on vacation.
  • Open Order Report – Time Sensitive.
  • Follow up on quotes sent to the customer within 24-48 hours and keeping a log of the feedback, asking a series of questions, to help with the next follow up call.
  • Entry of Job/PO numbers into Auto Quotes.
  • Phone coverage in the hunt group as back up for the accounting department.
  • Other duties as assigned.
 
Competencies, Skills and Abilities
  • Superior customer service attitude with unwavering commitment to the customer, team, and Company
  • Clear, concise, and genuine phone presence
  • Excellent communication skills, both verbal and written
  • Excellent interpersonal skills
  • Outstanding problem solving skills
  • Intermediate math skills
  • Ability to prioritize and multi-task in a fast-paced and demanding environment
  • Sales minded with winning attitude and proven success in developing long term relationships with current account base and new business opportunities
  • Strong organizational skills
  • Highly motivated and self-directed
  • Results oriented team player with a committed effort to meet goal numbers
  • High attention to detail
  • Strong working knowledge of MS Word, Excel, and Outlook and MS Operating system
  • Strong professional work ethic



Inside Sales Representative

Position Summary/Objective
 
The inside sales representative will be responsible for but not limited to providing information and quotations on a broad range of products and services to customers via telephone and e-mail contact. Under limited supervision, assists customers with both operational, equipment, and service-related inquiries.  Interacts with Regional Sales Manager and Customer Service Team to help achieve regional and corporate objectives.
 
Essential Functions & Responsibilities
  • Manage existing and build new Customer relationships
  • Communicate with Customers and Representatives via phone and e-mail about products and prices
  • Determine the needs of Customers, recommending solutions and providing first line support
  • Generate and process orders directly through our order entry system
  • Review, evaluate and respond to requests for bids.
  • Analyze and monitor competitor pricing and provide insights to leadership team
  • Maintains vendor relationships through regular communication to get quotes and potential discounts
  • Assists the department by completing projects and reports related to the department
  • Provides back-up for other staff as necessary and performs other duties as assigned
  • Assist Customer Service as required with After Sales Support
Competencies, Skills and Abilities
  • Willingness to become a student of the foodservice industry through training and ongoing education
  • Possesses outstanding Written, Verbal, Organizational, Time-Management and Problem-Solving skills
  • Ability to multi-task and pay attention to multiple details and directives at a time
  • Ability to work independently as well as thrive in a team-oriented environment
  • Excellent phone and communication skills
  • An analytical, detailed oriented person that has ambition to succeed in a fast-paced environment
  • Ability to read and comprehend construction drawings, documents and CAD drawings
  • Effective interpersonal skills to successfully work with others in the organization
  • Ability to think creatively, highly driven and self-motivated
  • Exceptional work ethic with a focus on achieving goals and targets in a timely and complete manner
Education & Experience
 
  • High school diploma or general education degree (GED) and 5 years related experience and/or training; or equivalent combination of education and experience preferred.
  • Restaurant Equipment and / or Foodservice experience a plus


Senior Staff Accountant

Position Summary/Objective
 
The Senior Staff Accountant is responsible for driving the month close process, recording a variety of accounting transactions and journal entries throughout the month as well as at month end, preparing and maintaining monthly account reconciliations including analyzing, reviewing, researching and resolving discrepancies, and providing monthly variance analysis. This role is also responsible for communicating and collaborating with external and internal customers to analyze information needs and functional requirements.
 
Essential Functions & Responsibilities
  • Drive the monthly financial closing process
  • Prepare complete and accurate account reconciliations for all balance sheet accounts
  • Prepare variance analysis for income statement accounts.
  • Understand and functionally operate internal financial systems and be able to provide reporting and analysis from the data.
  • Support the operational accounting team with adjustments and journal entries. 
  • Access current reporting process and provide recommendation to streamline and simplify data presentation
  • Cross train among the finance department and prepare documentation for various processes
  • Assist the controller in the division’s budget and forecast process
  • Perform other related duties as required and assigned
 
Competencies, Skills and Abilities
  • Possess integrity and ethical character with a clean financial background
  • Understand and support the confidential nature of the position and all related functions
  • Possess exceptional written, verbal, and interpersonal skills, including ability to articulate recommendations in a concise and timely manner
  • Ability to quickly prioritize among numerous tasks
  • Able to analyze, organize, summarize, and articulate financial information
  • Detailed and organized to allow for quick and accurate data gathering and analysis
  • May be required to work weekends when applicable
 Education & Experience
  • Bachelor’s degree in Business Administration with an emphasis in Accounting or Finance
  • 3+ years of working in a Senior Staff Accountant position.
  • Experience with various financial software
  • Exceptional computer skills in the operation and functioning of all programs used by the organization, including advanced skills in MS Office Suite, and the ability to quickly learn and utilize company enterprise software

 


Desktop Support Technician

Position Summary/Objective
 
The Desktop Support Technician is responsible for providing exceptional technical support to TriMark’s internal end-users. In this role, the DST will support the office IT infrastructure and technology-related hardware or software needs. The best candidate will demonstrate a service-oriented approach to resolving internal customer IT issues and the initiative to resolve issues with urgency.
Essential Functions & Responsibilities
• Manage the IT ticket system within the set SLA’s and first contact resolution, including opening, reviewing, resolving and closing assigned support tickets. Track all requests for service and support in the incident tracking software, update associated knowledge-base with standard resolutions, perform follow-up communications on open/closed tickets;
• Provide hands-on, on-site and remote technical/desktop support to all company team members;
  
• Provide support, investigate, troubleshoot, and resolve all computer software and hardware problems; these include, but are not limited to O365, Acrobat DC, Internet Access, Remote Connectivity, Printing, and VOIP solutions, etc.
 
• Administer user accounts and active directory and create and maintain in-house documentation, including, but are not limited to, following set-up checklists, equipment summaries and documentation of all systems and important information needed on each; 5. Firm understanding of hosted VOIP corporate phone systems;
               
• Provide mobile device support to include setup of devices (iOS, Android, etc.) to connect to the firm’s mobile device management system and remote authentication applications;
               
 • Provide recommended software and or hardware-specific solutions for problems and or requests;
 
 • Isolate reoccurring technical issues in order to proactively address problems. Escalate issues when required to Systems Administrator
 
• Review and maintain office desktops and laptops on a regular basis to ensure they are on the latest software releases, including security patches and perform regular maintenance on computers, such as data back-up and configurations;
               
• Track and maintain IT equipment in an asset tracking software. Inventory equipment on a regular basis to confirm asset tag information, customer ownership and location;
 
• Responsible for new hire set-ups and removal of or relocation of IT equipment, as required
 
• Help with Information Services projects and roll-outs, as needed; and
• Other duties, as assigned.

Competencies, Skills and Abilities
  • Strong customer service and organizational skills.
  • Provide technical support to end users in the corporate office and remote locations.
  • Self-starter and the ability to work under minimum supervision.
  • Possess a proven ability to successfully interface and respond to many different levels of individuals within the organization.
Education & Experience
  • 3 to 5+ years’ work experience in an Information Technology environment
  • Bachelor’s Degree in a technical field is highly desirable
  • Strong analytical, communication and problem-solving skills
  • Exceptional customer service and interpersonal skills
  • Ability and knowledge to support Microsoft 365
  • Experience in analysis and evaluation of computer systems and their specifications
  • Sound understanding of computer systems and applications (hardware/software), networks, etc.
  • Excellent organizational and support skills and ability to take initiative.
       • Desktop Support: 3 years (Required)
       • IT Support: 5 years
       • IT ticket systems: 3 years (Preferred)
Education:
                • Bachelor's Degree (Preferred)