Career Opportunity Application

Position: Ecommerce Support Specialist

TriMark USA, LLC. is one of the country’s largest providers of design services, equipment and supplies to the foodservice industry. We work closely with our customers, which include national restaurant chains, independent restaurant operators, healthcare facilities, entertainment venues, and many other segments, to provide the products and services that will help them operate more efficiently and realize better bottom line results.

TriMark USA is looking for an energetic and highly motivated person to fill the important role of Ecommerce Support Specialist. This person is responsible for back-end administration and performance of our digital platforms, supporting Sales Reps and Customers with issues related to platform functions and features, fielding incoming calls and emails seeking assistance with our websites, and supporting the Department with ecommerce and product related initiatives.

Essential Functions & Responsibilities

  • Serve as lead for Ecommerce Support by handling incoming matters and questions related to our digital platforms and portals for both TriMark team members and customers
  • Responsible for processing, monitoring and resolving day to day operational issues
  • Work with the Ecommerce Team and Managers to ensure proactive, timely and effective communication with Divisions and Customers, as well as reporting production delays and escalated issues.
  • Administer Ecommerce catalog of products including but not limited to adding new products and handling changes or updates
  • Assist with administration of products including reports, images, data and records
  • Administer the digital platforms through each back-end console including web page revisions, content corrections or changes, and related tasks
  • Record and administer platform updates, edits or changes in content, features and/or functionality
  • Provide support and communication with our TriMark divisions, sales force and corporate team members as it relates to our websites and products
  • Work with IT, Ecommerce Team and Managers to set road map and execute site optimizations, enhancements and new functionality.
  • Monitor the performance of platforms and products, identify any issues or concerns and make improvements that impact sales and customer satisfaction.
  • Recommend process advancements to improve customer satisfaction and profitability.

Competencies, Skills and Abilities

  • Strong understanding of digital platforms
  • Familiarity with online product catalogs, data and structure
  • Previous experience with customer support functions
  • Ability to effectively manage and prioritize multiple tasks/projects while meeting established deadlines
  • Strong organizational and time management skills
  • Ability to multi-task at a high level in a fast-paced environment
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Suite; particularly Word and Excel
  • Meticulous attention to detail
  • Excellent problem solving and interpersonal skills
  • Ability to work independently or as an integral part of a team

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