Career Opportunity Application

Position: Service Technician - St. Augustine, FL

Position Summary: The Service Technician requires excellent customer service skills as well as the needed mechanical abilities.  You must be comfortable explaining to the customers any issues that you find as well as be able to offer additional services or repairs.  This position is also responsible for performing on the site repairs.

Essential Functions & Responsibilities:
-          Install and repair food service equipment (“hot side”)
-          Inspect food service equipment for the purpose of ensuring safety and identifying necessary repairs and providing ongoing preventative maintenance
-          Request parts and supplies for the purpose of maintaining inventory and ensuring that items are available to complete the necessary repair/installation
-          Coordinate with management for the purpose of completing projects and work orders efficiently
-          Inform management regarding procedures and/or status of work orders for the purpose of providing information for decision making, taking appropriate actions and/or complying with health and safety regulations
-          Provide service and customer support during reactive service calls/PM’s/installs
-          Complete scheduled on-site installation, repair, maintenance and test task
-          Produce timely and detailed service reports
-          Operate vehicles in a safe manner
-          Use field automation systems (i.e. tablets, cell phones, etc.)
-          Comprehend customer requirement and take appropriate actions
-          Build positive relationships with customers
-          Maintain professional demeanor with clients/customers including contractors, maintenance staff, property managers and employees
-          Use appropriate personal protective equipment (PPE)
-          Performs other related duties as required and assigned
 
Competencies, Skills and Abilities
-          Excellent communication skills with the ability to communicate with all levels at various locations
-          Must be highly motivated and able to work independently
-          Ability to multi-task and help in other jobs as needed
-          Excellent phone etiquette, verbal, written and interpersonal skills
-          Ability to work flexible shifts and to adapt to changing work schedules
-          Must have good penmanship to be very neat and proficient with paperwork
-          Ability to troubleshoot, test, repair and service foodservice equipment
-          Ability to travel
 
Education & Experience
-          High School diploma or equivalent
-          2+ years’ experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment
-          Should be familiar with common foodservice equipment in grocery stores and restaurants (i.e. slicers, fryers, rack washers, grills, ovens, grinders, etc.)
 

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