Career Opportunity Application

Position: Refrigeration Service Technician - Lewisville, TX

Position Summary: The Service Technician is responsible for basic-level service, repair, and installation of foodservice equipment at the customer’s location. Position requires an employee who is comfortable frequently interacting with customers.
 
Essential Functions & Responsibilities

Refrigeration Practices

  • Assist Service Tech III and IV on their daily workload
  • Work primarily on leased equipment (when not assisting Service Tech III and IV)
  • Handle limited on-call rotations
  • Perform simple equipment and accessory installations
  • Run mechanical and electrical troubleshooting and test tasks
  • Survey safety devices and equipment on a regular basis
  • Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service
Machine Mastery
  • Conduct installation, servicing, and repair of food service equipment
  • Inspect food service equipment for the purpose of ensuring safety
  • Identify necessary repairs and provide ongoing preventative maintenance
Self-Sufficiency
  • Request equipment, parts, and supplies for the purpose of maintaining inventory and ensure that necessary tools are available to complete the necessary repair/installation
  • Inform management regarding procedures and/or status of work orders for the purpose of providing information for decision making, taking appropriate actions, and/or complying with health and safety regulations
  • Respond to a high percentage of call backs (up to 10%)
  • Maintain and takes periodic inventory of parts, materials and components as directed
  • Produce timely and detailed service reports to accurately reflect service call conditions
  • Reach out to higher Level Techs for troubleshooting or general assistance on a frequent basis
  • Use field automation systems (i.e. tablets, cell phones, etc.)
  • Operate vehicles in a safe manner
  • Read and interpret equipment manuals to perform required maintenance and service.
  • Use appropriate personal protective equipment (PPE)
Customer Experience
  • Provide professional service and customer support during reactive service calls/PM’s/installs with clients/customers
  • Comprehend customer’s requirements, builds positive relationships, and takes appropriate actions
  • Use the Feedback Card Appropriately
  • Perform other related duties as required and assigned
 
Competencies, Skills and Abilities
  • Good communication skills with the ability to communicate with all levels at various locations
  • Must be highly motivated and able to work independently
  • Ability to multi-task and help in other jobs as needed
  • Good phone etiquette, verbal, written, and interpersonal skills
  • Can confidently present information to groups of customers when needed
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Must have good penmanship, neat, and proficient with paperwork
  • Ability to troubleshoot, test, repair, and service foodservice equipment
  • Ability to travel constantly (80% of the time) and longer distances when needed
 
Education & Experience
  • High School diploma or equivalent
  • 1-6 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment
  • Successful completion of an accredited Technical/Trade school preferred
  • EPA certifications of Level 1 & 2 minimum; universal preferred
  • Air Conditioning and Refrigeration Contractors License issued by The Texas Department of Licensing and Regulation (TDLR)
  • Basic computer skills

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