Career Opportunity Application

Position Summary: The Service Technician is responsible for basic-level service, repair, and installation of foodservice equipment at the customer’s location. Position requires an employee who is comfortable frequently interacting with customers.
 
Essential Functions & Responsibilities

Refrigeration Practices

• Assist Service Tech III and IV on their daily workload
• Work primarily on leased equipment (when not assisting Service Tech III and IV)
• Handle limited on-call rotations
• Perform simple equipment and accessory installations
• Run mechanical and electrical troubleshooting and test tasks
• Survey safety devices and equipment on a regular basis
• Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service

Machine Mastery

• Conduct installation, servicing, and repair of food service equipment
• Inspect food service equipment for the purpose of ensuring safety
• Identify necessary repairs and provide ongoing preventative maintenance

Self-Sufficiency

• Request equipment, parts, and supplies for the purpose of maintaining inventory and ensure that necessary tools are available to complete the necessary repair/installation
• Inform management regarding procedures and/or status of work orders for the purpose of providing information for decision making, taking appropriate actions, and/or complying with health and safety regulations
• Respond to a high percentage of call backs (up to 10%)
• Maintain and takes periodic inventory of parts, materials and components as directed
• Produce timely and detailed service reports to accurately reflect service call conditions
• Reach out to higher Level Techs for troubleshooting or general assistance on a frequent basis
• Use field automation systems (i.e. tablets, cell phones, etc.)
• Operate vehicles in a safe manner
• Read and interpret equipment manuals to perform required maintenance and service.
• Use appropriate personal protective equipment (PPE)

Customer Experience

• Provide professional service and customer support during reactive service calls/PM’s/installs with clients/customers
• Comprehend customer’s requirements, builds positive relationships, and takes appropriate actions
• Use the Feedback Card Appropriately
• Perform other related duties as required and assigned

 
Competencies, Skills and Abilities

• Good communication skills with the ability to communicate with all levels at various locations
• Must be highly motivated and able to work independently
• Ability to multi-task and help in other jobs as needed
• Good phone etiquette, verbal, written, and interpersonal skills
• Can confidently present information to groups of customers when needed
• Ability to work flexible shifts and to adapt to changing work schedules
• Must have good penmanship, neat, and proficient with paperwork
• Ability to troubleshoot, test, repair, and service foodservice equipment
• Ability to travel constantly (80% of the time) and longer distances when needed

 
Education & Experience

• High School diploma or equivalent
• 1-6 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment
• Successful completion of an accredited Technical/Trade school preferred
• EPA certifications of Level 1 & 2 minimum; universal preferred
• Basic computer skills