Career Opportunity Application
Position: Refrigeration Service Technician - Austin, TX
Position Summary: The Service Technician is responsible for basic-level service, repair, and installation of foodservice equipment at the customer’s location. Position requires an employee who is comfortable frequently interacting with customers.
Essential Functions & Responsibilities
Refrigeration Practices
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Assist Service Tech III and IV on their daily workload
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Work primarily on leased equipment (when not assisting Service Tech III and IV)
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Handle limited on-call rotations
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Perform simple equipment and accessory installations
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Run mechanical and electrical troubleshooting and test tasks
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Survey safety devices and equipment on a regular basis
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Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service
Machine Mastery
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Conduct installation, servicing, and repair of food service equipment
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Inspect food service equipment for the purpose of ensuring safety
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Identify necessary repairs and provide ongoing preventative maintenance
Self-Sufficiency
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Request equipment, parts, and supplies for the purpose of maintaining inventory and ensure that necessary tools are available to complete the necessary repair/installation
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Inform management regarding procedures and/or status of work orders for the purpose of providing information for decision making, taking appropriate actions, and/or complying with health and safety regulations
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Respond to a high percentage of call backs (up to 10%)
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Maintain and takes periodic inventory of parts, materials and components as directed
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Produce timely and detailed service reports to accurately reflect service call conditions
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Reach out to higher Level Techs for troubleshooting or general assistance on a frequent basis
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Use field automation systems (i.e. tablets, cell phones, etc.)
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Operate vehicles in a safe manner
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Read and interpret equipment manuals to perform required maintenance and service.
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Use appropriate personal protective equipment (PPE)
Customer Experience
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Provide professional service and customer support during reactive service calls/PM’s/installs with clients/customers
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Comprehend customer’s requirements, builds positive relationships, and takes appropriate actions
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Use the Feedback Card Appropriately
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Perform other related duties as required and assigned
Competencies, Skills and Abilities
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Good communication skills with the ability to communicate with all levels at various locations
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Must be highly motivated and able to work independently
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Ability to multi-task and help in other jobs as needed
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Good phone etiquette, verbal, written, and interpersonal skills
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Can confidently present information to groups of customers when needed
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Ability to work flexible shifts and to adapt to changing work schedules
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Must have good penmanship, neat, and proficient with paperwork
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Ability to troubleshoot, test, repair, and service foodservice equipment
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Ability to travel constantly (80% of the time) and longer distances when needed
Education & Experience
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High School diploma or equivalent
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1-6 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment
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Successful completion of an accredited Technical/Trade school preferred
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EPA certifications of Level 1 & 2 minimum; universal preferred
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Basic computer skills
Apply for this Position:
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