Career Opportunity Application

Position: Foodservice Equipment Service Technician

Position Summary: The Service Technician is responsible for providing service, repair, and installation of foodservice equipment at the customer locations. The Service Technician requires excellent customer service skills as well as the needed mechanical abilities. You must be comfortable frequently interacting with customers explaining any issues that you find as well as being able to offer additional services or repairs. This position is also responsible for performing on the site repairs.
 
Essential Functions & Responsibilities
  • Work on leased and billable service customers equipment independently (COD Calls)
  • Perform intermediate-level equipment and accessory installations
  • Complete on-site repair and maintenance limited to: standard kitchen equipment (no work performed on specialized equipment) on full on-call rotation
  • Run intermediate troubleshooting and test tasks
  • Survey safety devices and equipment on a regular basis
  • Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service
  • Conduct installation, servicing, and repair of food service equipment
  • Inspect food service equipment for the purpose of ensuring safety
  • Identify necessary repairs and provides ongoing preventative maintenance
  • Request equipment, parts, and supplies for the purpose of maintaining inventory level and ensure that necessary tools are available to complete the necessary repair/installation
  • Inform management regarding intermediate procedures and/or status of work orders for the purpose of providing information for decision making, taking appropriate actions, and/or complying with health and safety regulations
  • Callback percentages expected to be less than 7%
  • Maintain and take periodic inventory of parts, materials and components as directed; variance expected to be 2% or less
  • Produce timely and detailed service reports to accurately reflect service call conditions via assigned tablet
  • Reach out to higher level Service Techs for troubleshooting or general assistance, periodically
  • Use field automation systems (i.e. tablets, cell phones, etc.)
  • Operate vehicles in a safe manner
  • Read and interpret equipment manuals to perform required maintenance and service
  • Use appropriate personal protective equipment (PPE)
  • Provide professional service and customer support during reactive service calls/PM’s/installs with clients/customers
  • Comprehend customer’s requirements, builds positive relationships, and takes appropriate actions
  • Perform other related duties as required and assigned
Competencies, Skills and Abilities
  • Advanced communication skills with the ability to converse with customers and all level management at various locations
  • Must be highly motivated and able to work independently
  • Ability to multi-task and help in other jobs as needed
  • Excellent phone etiquette, verbal, written, and interpersonal skills
  • Able to confidently present information to groups of customers when needed
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Must have good penmanship, neat, and proficient with paperwork
  • Ability to troubleshoot, test, repair and, service foodservice equipment
  • Ability to travel constantly (80% of the time) and to longer distances when necessary
Education & Experience
  • High School diploma or equivalent
  • 2-3 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment
  • Successful completion of an accredited Technical/Trade school preferred with a minimum of one year hands on experience in commercial refrigeration
  • Intermediate computer skills
  • Candidates must be able to successfully pass the pre-employment screening which includes a criminal background check and drug test.

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