Career Opportunity Application

Position: Customer Service Representative - Norcross, GA

Position Summary: The Customer Service Representative is responsible for acting as a liaison between customers and the Company.  Under limited supervision, this position will assist customers with both operational, equipment, and service related inquires.
 
Essential Functions & Responsibilities
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the problem
  • Expedite correction or adjustment when necessary and follow up to ensure resolution
  • Attend and engage in meetings in their prospective region
  • Process orders and provide product and service information over the phone to customers
  • Contribute to department goals by handling appropriate call volumes and assisting the department in meeting overall goals and budgets
  • Achieve acceptable call observation results
  • Maintain, develop, and facilitate relationships with customers
  • Perform other related duties as required and assigned
 
Competencies, Skills and Abilities
  • Possesses excellent written, verbal, organizational, time-management, and problem-solving skills
  • Interpersonal skills demonstrated in both internal and external relationships
  • Ability to multi-task and pay attention to multiple details and directives at a time
  • Ability to work independently as well as thrive in a team-oriented environment
  • Completes work with accuracy and efficiency
 
Education & Experience
  • High School diploma or equivalent
  • A College degree is preferred, but a combination of work experience and certifications will be accepted for the right candidate
  • Phone customer service experience preferred
  • Proficient computer skills including  Microsoft Office (Word, Excel, Outlook)
  • AutoQuotes experience a plus

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