Career Opportunity Application

Position: Desktop Support Specialist

Position Summary/Objective
The Desktop Support Specialist is responsible for the troubleshooting of any hardware or software applications within the company.  This includes the research and development of applications to further enhance current use and/or expand that use throughout the organization.  Analyzes and revises existing system logic and documentation.  Assist with creating and maintaining internal network documentation, as well as inventory tracking.  Ability to report and communicate to all levels of Management regarding application activity pertaining to achieving IT goals and objectives.  Serve as primary point of contact for each location to provide in house support.
Essential Functions & Responsibilities

  • Assist with organizing, patching, and documenting network and IT equipment
  • Conduct and inventory all IT Department equipment, develop and catalog a tracking methodology to maintain the inventory list.
  • Document and maintain all passwords, user names, user hardware agreements, device serial numbers, vendors, contractors and support site and contact information
  • Coordinate regular system administration functions
  1. Learn the company network topology and provide monitoring of real time status of production servers and network infrastructure equipment
  2. Company backups
  3. Daily network admin checklist
  4. Server maintenance
  5. Reviewing and action on error logs
  6. Proactively scan subnets using company tools for potential security issues or missing updates, or over utilization or saturation
  • User Administration: Assist in adding new computers and users to domain defining rights/roles and removing in a timely manner upon separation
  • Primary Helpdesk Support agent
  1. Handle software and hardware related issues in a timely and professional manner
  2. Maintain workstations, laptops, office machine equipment (copiers, printers, fax, plotters, etc).
  3. Assist with daily user issues ( Program support, troubleshooting, general tech issues etc.)
  • Conduct new user training with new hires
  • Assist with phone system configurations, renaming workstations, generating & tracking phone extensions, etc.
  • Assist and coordinate notifications for general system maintenance, like Windows or other software updates or hardware changes
  • Assist in development and maintenance of company Intranet
  • Assist in setup and use of teleconferencing equipment
  • Insure and maintain all software and hardware licensing compliance according to laws, regulations, and agreements
  • Maintain point to point and other T-1s and VPN connections
  • Maintain Spam/Virus protection software and firewall to ensure utmost security
  • Assist Director, IT with development, implementation, maintenance, and enforcement of company IT policy
  • Assist in defining and designing IT Department tactical and strategic objectives to assist in meeting company’s objectives and mission statement
  • Assist in compiling annual budget to achieve IT Department objectives
  • Proactively suggest changes that will benefit and strengthen company network and infrastructure
  • Conduct oneself in a professional manner that fosters positive relationships with internal (company personnel) and external (vendors, customers) customers
  • Travel to other divisional offices as necessary; monthly to Pittsburgh
  • Due to nature of work, some evenings and weekends will be required
  • Other duties as assigned
Competencies, Skills and Abilities
  • Working knowledge of IT infrastructure and the ability to manage technical components of a project and express complex technical concepts effectively
  • Strong technical documentation skills
  • Superior technical troubleshooting ability
  • Understanding of hardware and software system administration
  • Excellent customer service attitude
  • Ability to make decisions regarding configuration and setup of applications or hardware
  • Excellent communications skills both written and oral
  • Strong interpersonal skills; ability to work collaboratively with others
  • Ability to multi-task at a high level
  • Detail oriented
  • Strong sense of ownership
  • Strong documentation and analytical skills
  • Advanced level knowledge and experience with MS Office Suite, Windows OS, Windows Server, VMWARE, Windows Domains.
  • Ability to take initiative
  • Ability to work independently
  • Understanding of integrated systems
Education & Experience
Essential Education:
  • Associates Degree or equivalent work experience
Preferred Education:
  • Bachelor’s Degree in computer science
Essential Experience: 
  • 1-3 years’ experience Helpdesk best practices
  • 1-3 years’ experience with Windows Server environments
Preferred Experience: 
  • 5 years IT experience
  • Supporting IT in a foodservice/distribution environment

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