Career Opportunity Application

Position: Customer Service and Sales Support

Company Overview

TriMark USA is one of the nation's largest providers of design and build services, equipment and supplies to the foodservice industry. TriMark offers operators an unrivaled level of customized service by combining the hands-on support and local market knowledge of a strong, regional supplier with the purchasing strength, industry expertise, and delivery capabilities of a national company. We partner with our customers, which include national chains, independent restaurants, healthcare facilities, K-12 and universities, entertainment venues, and many other segments, providing tailored solutions and essential products to operate with greater efficiency and realize better bottom line results. Our aim every day is to serve with excellence, meeting the needs of foodservice professionals so they can achieve their culinary vision.  

Position Summary/Objective
The Customer and Sales Support Team member will provide customer service and sales support to sales representatives and other personnel involved in sales. Team member will assist manager with training program and pricing maintenance.

Essential Functions & Responsibilities
  • Will be a key inside contact for customers with timely and accurate processing of incoming orders and quotation requests via phone, fax, or email, ensuring a high level of customer satisfaction
  • Support internal sales representatives, including maintaining customer base, setting up order guides and pricing, order entry, quoting, monitoring back order and lost business reports, sample requests, and training
  • Focus on improving lines per order and increasing profit margin
  • Provide support to other internal departments as necessary
  • Establish and maintain strong positive customer relationships
    • provide courteous and efficient servicing of customer requests
    • learn key contacts
    • ask for the order
    • follow up on purchases and address any customer service issues
  • Respond to customer literature request including, product information, tracking information, and proof of delivery
  • Manage plan for weekly/monthly outbound calls to assigned customers/sales reps to build relationships and orders
  • Achieve and maintain high level of product knowledge through product training, reading written materials, and utilizing resources/tools available for support
  • Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits
  • Communicate with all internal departments – Sales, Finance, Warehouse, Purchasing – to ensure customers’ requirements are met or exceeded
  • Determine customer requirements and expectations in order to recommend specific product solutions via research
  • Provide showroom coverage and back-up while other department personnel are on vacation
  • Foster positive relations and communications, and conduct oneself in a professional manner with customers, vendors, co-workers, and management.
  • Minimal travel may be required from time to time
  • Assist with development, maintenance, documentation and implementation of department procedures
  • Support manager with training program maintenance
  • Support manager with pricing preparation and maintenance
  • Other duties as assigned
Competencies, Skills and Abilities
  • Superior customer service attitude with unwavering commitment to the customer, team, and Company
  • Clear, concise, and genuine phone presence
  • Excellent communication skills, both verbal and written
  • Excellent interpersonal skills
  • Outstanding problem solving skills
  • Advanced math skills
  • Ability to prioritize and multi-task in a fast-paced and demanding environment
  • Sales minded with winning attitude and proven success in developing long term relationships with current account base and new business opportunities
  • Strong organizational skills
  • Highly motivated and self-directed
  • Results oriented team player with a committed effort to meet goal numbers
  • High attention to detail
  • Strong working knowledge of MS Word, Excel, and Outlook and MS Operating system
  • Strong professional work ethic
Preferred
  • Working knowledge of Oracle Systems, CRM platforms
  • Working knowledge of Auto-Quotes system

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