Career Opportunity Application

Position: Chain Job Coordinator

Position Summary/Objective-

The Chain Account Job Coordinator will be responsible for foodservice project management and kitchen job coordination of a restaurant build/remodel of our chain accounts

Essential Functions & Responsibilities-

  • Prepare accurate quotes for a restaurant job
  • Order associated equipment and supplies for a restaurant job
  • Expedite all processes involved in a restaurant job
  • Process change orders with appropriate deposits and sign-offs
  • Arrange installation of equipment for restaurant job
  • Reconcile restaurant job upon completion
  • Address service and warranty issues experienced by customers in a timely fashion
    •  Call service agency or
    • Direct to Chain Customer Service Rep or
    • Train customer in how to handle
    • Provide miscellaneous quoting and order entry for chain account customers
  • Build strong positive relationships with customers, vendors, and company personnel
    • Prompt follow up calls/emails
    • Professional communication, both oral and written
    • Convey care in interactions
    •   Will interact with subcontractors, general contractors, customers
    • Will interact with architects/consultants, 3rd party designers, service agencies, and manufacturers
    • Will interact with department personnel, Designers, Sales personnel, Warehouse operations, and Installers
  • Travel to job sites as needed
  • Research   questions as they arise
  • Research alternative products to save customer money
  • Vendor negotiations
    •  ensure a competitive quote where save customer money and increase profitability for company
    • Work diligently to delay price increases
    • Seek additional discounts in competitive situations
  •  Develop personal product knowledge
  • Other duties as assigned
Competencies, Skills and Abilities-
Essential:
  • Excellent communication and interpersonal skills, both oral and written
  • Excellent customer service attitude and skills
  • Above average math skills
  • Successful candidate must possess excellent interpersonal and managerial skills with the ability to work both independently and in a team environment
  • Strong working knowledge with MS Word, Excel, and Outlook
  • Strong organizational skills
  • Attention to detail
  • Ability to handle multiple priorities and prioritize accordingly
  • Diligent work ethic, must be self-motivated an able to take the initiative to get the job done
  • High business ethics
  • Exercise independent judgment for proper decision making
  • Critical thinking and problem solving
  • Ability to travel to jobsites as needed, usually less than 20%
Preferred:
  • Ability to read blueprints
  • General construction knowledge
  • Leadership skills
  • Desire to grow and learn through constructive feedback and development
Education & Experience
Essential Education:
  • HS Diploma/GED
  • Must complete CFSP Test within first 3 years of employment
Preferred Education:
  • Bachelor’s Degree
Essential Experience:
  • 1 year+ working in a professional office environment
  • 1-2 years customer service or project management experience
Preferred Experience:
  • Foodservice industry experience
  • Construction industry experience

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