Career Opportunity Application

Position: Customer Service Rep

Position Summary/Objective
The Customer Service and Sales Support Team member will provide customer service and sales support to sales representatives and other personnel involved in sales.
Essential Functions & Responsibilities

  • Timely and accurate processing of incoming orders and quotation requests via phone, fax, or email
  • Respond to various customer requests in a timely and effective manner, ensuring a high level of customer satisfaction
  • Support internal sales representatives, including maintaining customer base, setting up order guides and pricing, order entry, quoting, monitoring back order and lost business reports, sample requests, and training
  • Focus on improving lines per order and increasing profit margin
  • Provide support to other internal departments as necessary
  • Establish and maintain strong positive customer relationships
    • provide courteous and efficient servicing of customer requests
    • learn key contacts
    • ask for the order
    • follow up on purchases and address any customer service issues
 
  • Will be a key inside contact for our customer base and prospects
  • Respond to customer literature request including, product information, tracking information, and proof of delivery
  • Manage plan for weekly/monthly outbound calls to assigned customers/sales reps to build relationships and orders
  • Achieve and maintain high level of product knowledge through product training, reading written materials, and utilizing resources/tools available for support
  • Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits
  • Communicate with all internal departments – Credit, Warehouse, Purchasing – to ensure customers’ requirements are met or exceeded
  • Determine customer requirements and expectations in order to recommend specific product solutions via research
  • Provide showroom coverage and back-up while other department personnel are on vacation
  • Foster positive relations and communications, and conduct oneself in a professional manner with customers, vendors, co-workers, and management.
  • Minimal travel may be required from time to time
  • Other duties as assigned
Competencies, Skills and Abilities
  • Superior customer service attitude with unwavering commitment to the customer, team, and Company
  • Clear, concise, and genuine phone presence
  • Excellent communication skills, both verbal and written
  • Excellent interpersonal skills
  • Outstanding problem solving skills
  • Intermediate math skills
  • Ability to prioritize and multi-task in a fast-paced and demanding environment
  • Sales minded with winning attitude and proven success in developing long term relationships with current account base and new business opportunities
  • Strong organizational skills
  • Highly motivated and self-directed
  • Results oriented team player with a committed effort to meet goal numbers
  • High attention to detail
  • Strong working knowledge of MS Word, Excel, and Outlook and MS Operating system
  • Strong professional work ethic
Preferred
  • Working knowledge of AS400 system
  • Working knowledge of Auto-Quotes system
  • UPS Worldship preferred but not required
 
An Equal Opportunity/Affirmative Action Minority/Female/Veteran/Disability, Employer

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