Career Opportunity Application

Position: Sales Support Specialist

Position Summary/Objective
The Sales Support Specialist is responsible for supporting the sales team and providing an important link between the salesperson and the customer. This position is also responsible for processing sales-related paperwork and arranging appointments for salespeople to visit new and established customers. The Sales Support Specialist effectively responds to customer and sales representative phone calls and e-mails. This includes order entry, order status, deliveries, damages and repairs. Work with customer contacts as an advisor providing product information, availability of merchandise, pricing, delivery status, etc.

Essential Functions & Responsibilities

  • Works with sales representatives to accurately prepare sales quotes and order equipment and supplies for projects.
  • Communicates with sales team and customer base to obtain and process orders via computer-based order entry system or hand written special orders.
  • Coordinate timely responses to equipment service call requests.
  • Process return requests/pick-ups by customers. 
  • Build strong positive relationships by effectively communicating, both verbally and in writing, with customers, vendors, and all company personnel.
  • Assist with product roll-outs, sourcing and on-line order portal website maintenance.
  • Works with customers via phone, email and in person answering questions and taking orders for goods and services.
  • Retrieves messages via voice and e-mail as required. Responds in a timely manner to all messages.
  • Work with the credit department to reconcile jobs and to receive and process contract documents and payments.
  • Track purchases/orders by contacting manufacturers and vendors to ensure timely delivery of goods and services.
  • Work with the sales team, installation and warehouse staff to ensure timely delivery and installation of products to our customers.
  • Accurately prepare internal and customer reports as needed. 
  • Research and resolve questions and problems as they arise. 
Competencies, Skills and Abilities
  • Outstanding phone etiquette and strong written and verbal communication skills
  • Basic product knowledge of restaurant supplies or related food service experience a plus; knowledge of china, glassware, & flatware is beneficial
  • Proficiency working with Microsoft Office, Word and Excel
  • Experience working with ERP systems such as Oracle JD Edwards
  • Prior sales building/account penetration experience a plus
  • Ability to work quickly and efficiently in a fast paced environment; sense of urgency
  • Outstanding customer service skills; ability to organize and follow-up timely with multiple priorities
  • Ability to problem solve for common inquiries
  • Ability to successfully contribute in a team environment.
Education & Experience
  • Associates degree or Bachelor's degree required
  • 3 + years’ experience in a sales, customer service or call center environment
EEO/AA: Females/Minorities/Disabled/Vets

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