TriMark Foodcraft

Position: Installer

Lead Installer - TriMark Foodcraft – Winston Salem, NC
Reports to:  Installation Manager
 
Position Summary:
Responsible for ensuring successful installation of a full range of commercial kitchen equipment in restaurants and institutional settings.  Works effectively with General Contractor, Project Manager, Executive Management and other support departments.  Serves as a key link between Project Manager and jobsite personnel.
 
 
Essential Functions & Responsibilities Include:
  • Take direction from Installation Manager and/or Project Managers; communicate on job progress and bring any concerns to the Installation Manager and/or Project Manager
  • Ability to load and unload equipment and tools properly for delivery and work in the field
  • Setting commercial kitchen equipment in place for connection to be made by contractor
  • Hanging exhaust hoods, installing curbs and fans
  • Assembly of walk-in coolers and freezers
  • Hanging/securing of shelving, racking, and other wall or ceiling products (i.e. pot racks, chemical racks, etc.)
  • Assembly and installation of large deck-style ovens and roll-in refrigeration units
  • Ability to trouble shoot employee, customer, and vendor concerns.
  • Ensure employees follow all safety regulations on jobsites, while driving, and in the TriMark Foodcraft warehouse
  • Attend required safety and product training
  • Take proper care of all company issued tools and equipment
  • Daily truck inspections and cleaning
  • Maintain a professional appearance and conduct at all times
  • Ensure all work documentation is fully and accurately completed – using mobile electronic devices to record job progress, log hours to correct job, taking pictures of job sites and/or progress
Knowledge, Skills & Abilities:
  • 5 or more years’ commercial food service equipment installation experience preferred
  • 2 or more years’ construction site foreman and/or equivalent construction industry experience a plus
  • Proficiency reading blueprints
  • TIG welding; clean and polish welds on stainless steel
  • Proficiency with use of all related equipment and tools
  • Strong interpersonal skills; ability to work independently as well as part of a team. Ability to plan and organize a team effort.
  • Strong organization skills with attention to detail.  Ability to multi-task and stay focused on critical objectives.
  • Strong verbal and written communication skills.  Good client management and goodwill building ability
  • Clean driving record required
  • Ability to drive forklift
  • Ability to frequently bend, lift, push, pull and carry in excess of 60 lbs
  • Basic computer skills and proficiency with mobile technology including smart phones/tablets
Education:
  • High School diploma or GED.
Installer TirMark Foodcraft Winston Salem, NC
Sales Support Specialist -TriMark Foodcraft (Winston Salem, NC)

Installer

Lead Installer - TriMark Foodcraft – Winston Salem, NC
Reports to:  Installation Manager
 
Position Summary:
Responsible for ensuring successful installation of a full range of commercial kitchen equipment in restaurants and institutional settings.  Works effectively with General Contractor, Project Manager, Executive Management and other support departments.  Serves as a key link between Project Manager and jobsite personnel.
 
 
Essential Functions & Responsibilities Include:
  • Take direction from Installation Manager and/or Project Managers; communicate on job progress and bring any concerns to the Installation Manager and/or Project Manager
  • Ability to load and unload equipment and tools properly for delivery and work in the field
  • Setting commercial kitchen equipment in place for connection to be made by contractor
  • Hanging exhaust hoods, installing curbs and fans
  • Assembly of walk-in coolers and freezers
  • Hanging/securing of shelving, racking, and other wall or ceiling products (i.e. pot racks, chemical racks, etc.)
  • Assembly and installation of large deck-style ovens and roll-in refrigeration units
  • Ability to trouble shoot employee, customer, and vendor concerns.
  • Ensure employees follow all safety regulations on jobsites, while driving, and in the TriMark Foodcraft warehouse
  • Attend required safety and product training
  • Take proper care of all company issued tools and equipment
  • Daily truck inspections and cleaning
  • Maintain a professional appearance and conduct at all times
  • Ensure all work documentation is fully and accurately completed – using mobile electronic devices to record job progress, log hours to correct job, taking pictures of job sites and/or progress
Knowledge, Skills & Abilities:
  • 5 or more years’ commercial food service equipment installation experience preferred
  • 2 or more years’ construction site foreman and/or equivalent construction industry experience a plus
  • Proficiency reading blueprints
  • TIG welding; clean and polish welds on stainless steel
  • Proficiency with use of all related equipment and tools
  • Strong interpersonal skills; ability to work independently as well as part of a team. Ability to plan and organize a team effort.
  • Strong organization skills with attention to detail.  Ability to multi-task and stay focused on critical objectives.
  • Strong verbal and written communication skills.  Good client management and goodwill building ability
  • Clean driving record required
  • Ability to drive forklift
  • Ability to frequently bend, lift, push, pull and carry in excess of 60 lbs
  • Basic computer skills and proficiency with mobile technology including smart phones/tablets
Education:
  • High School diploma or GED.
EEO/AA: Females/Minorities/Disabled/Vets

Sales Support Specialist

Position Summary/Objective
The Sales Support Specialist is responsible for supporting the sales team and providing an important link between the salesperson and the customer. This position is also responsible for processing sales-related paperwork and arranging appointments for salespeople to visit new and established customers. The Sales Support Specialist effectively responds to customer and sales representative phone calls and e-mails. This includes order entry, order status, deliveries, damages and repairs. Work with customer contacts as an advisor providing product information, availability of merchandise, pricing, delivery status, etc.

Essential Functions & Responsibilities
  • Works with sales representatives to accurately prepare sales quotes and order equipment and supplies for projects.
  • Communicates with sales team and customer base to obtain and process orders via computer-based order entry system or hand written special orders.
  • Coordinate timely responses to equipment service call requests.
  • Process return requests/pick-ups by customers. 
  • Build strong positive relationships by effectively communicating, both verbally and in writing, with customers, vendors, and all company personnel.
  • Assist with product roll-outs, sourcing and on-line order portal website maintenance.
  • Works with customers via phone, email and in person answering questions and taking orders for goods and services.
  • Retrieves messages via voice and e-mail as required. Responds in a timely manner to all messages.
  • Work with the credit department to reconcile jobs and to receive and process contract documents and payments.
  • Track purchases/orders by contacting manufacturers and vendors to ensure timely delivery of goods and services.
  • Work with the sales team, installation and warehouse staff to ensure timely delivery and installation of products to our customers.
  • Accurately prepare internal and customer reports as needed. 
  • Research and resolve questions and problems as they arise. 
Competencies, Skills and Abilities
  • Outstanding phone etiquette and strong written and verbal communication skills
  • Basic product knowledge of restaurant supplies or related food service experience a plus; knowledge of china, glassware, & flatware is beneficial
  • Proficiency working with Microsoft Office, Word and Excel
  • Experience working with ERP systems such as Oracle JD Edwards
  • Prior sales building/account penetration experience a plus
  • Ability to work quickly and efficiently in a fast paced environment; sense of urgency
  • Outstanding customer service skills; ability to organize and follow-up timely with multiple priorities
  • Ability to problem solve for common inquiries
  • Ability to successfully contribute in a team environment.
Education & Experience
  • Associates degree or Bachelor's degree required
  • 3 + years’ experience in a sales, customer service or call center environment
EEO/AA: Females/Minorities/Disabled/Vets

Sr. Distribution Center Senior Manager

TriMark Foodcraft is a division of TriMark USA the leading service provider of food service equipment and supplies.

The Distribution Center Senior Manager, plans, directs, and coordinates transportation storage, and distribution activities at two facilities in accordance with organization policies and applicable governmental laws and regulations. This individual must be able to manage a high-volume distribution operation and remain customer focused.

Essential functions and Job responsibilities

·         Daily management of personnel in various roles

·         Maintains supply chain operations with focus on continuous improvement.

·         Manage UPS, Truckload, LTL with tariff knowledge, and contract deliveries

·         Works collaboratively with sales team to provide efficient delivery of product to the customer

·         Ensure a safe and healthy work environment is maintained.

·         Lead implementation and management of Warehouse Management System (WMS)

·         Engage and motivate employees

Required Skills and Abilities

·         Proven leadership skills and able to effectively communicate with employees.

·         Able to provide premium customer service to all customer levels

·         Demonstrated experience in warehouse utilizing technology

·         Management reporting including production, safety, financial, and performance standards

·         Self-motivated individual willing to drive change

·         Ability to lift 75 lbs.

·         Understanding of DOT and FMCSA regulations

Education and Experience

·         Bachelor’s degree or equivalent work experience

·         Minimum of five (5) years’ experience in a leadership of distribution environment and 5 years in a leadership role.

TriMark offers a comprehensive benefit package. Including 401K, tuition reimbursement and a collaborative work environment.

EEO/AA: Females/Minorities/Disabled/Vets